We want you to have a great experience with Plymouth Cheese, and will do everything possible to make sure orders are accurate and shipped in a timely manner. Since cheese is a perishable item, we strongly advise making sure someone will be available to receive the shipment - this means letting gift recipients know to expect a perishable package. If you're unhappy with the product you receive, we will replace or refund your order.
We are not responsible for damaged or spoiled product due to the following:
- Incorrect delivery addresses
- Unopened shipments
- Gifts to recipients who are out of town or unable to receive shipments
We will work with FedEx to replace any product damaged as a result of a delayed shipment (e.g. inclement weather; mechanical failure).